Handles all IT related calls by phone or in person. Installs required hardware and applications in line with Crescent IT policy. Sets up and configures laptops, desktops, printers, smartphone, POS devices and servers in conjunction with System Engineer. Reports to the Assistant Manager, IT Infrastructure.
Major Functional Areas
User Support Administration
Reporting and Working Relationships
Continuous Improvement of Position
Minimum Educational, Technical Qualifications/Certifications Required
Bachelor degree in Information Technology or equivalent discipline.
Minimum Professional Experience Required