At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.
It’s important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.
Job Role: Customer Service Consultant - Mortgage Application Processing/ Telephony
Function: Mortgage Services
Location: Keypoint, Bristol
Salary: Starting at £16,500, rising to £18615
Hello. We're TSB, and we exist to change the way Britain banks.
We aren’t like other big banks. That’s because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that’s a good thing for all of us. We’re not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them.
This excellent opportunity will require the ideal candidate to provide a positive and smooth customer journey from start to finish, whether it is by providing first class inbound telephony support with a variety of mortgage queries or processing mortgage applications quickly and accurately. You will be the first point of contact for the Mortgage Advisors in our branch network and the broker population across the UK and responsible for developing strong and trusted working relationships. You will be responsible for delivering exceptional levels of service whilst adhering to regulatory and compliance requirements.
Who we’re looking for: You need to be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service. No mortgage or banking experience is required as full training is provided; however, it’s worth noting that the mortgage market is constantly evolving so you’ll be expected to develop a broad knowledge of how the intermediary market operates within your role.
It’s not just customers who get looked after at TSB. In return for your hard work, you’ll enjoy a wide range of benefits too.
- Starting salary of £16,500 with the potential to increase this after six months (subject to performance criteria)
- Training and Development opportunities
- 22 days holiday (Plus Bank Holidays)
- Flexible Benefits of 4% (to include holiday trading. Flex Card, Discount Shopping, Dental Cover, Private Medical) or the ability to take this allowance as cash
- Private shuttle bus to Bristol Parkway Train Station
- Free onsite parking