Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of 70,000 people delivering essential services on behalf of governments and organisations around the world.
Our values of Trust, Care, Innovation and Pride underpin everything we do. Our people help in ways that matter. We are curious, creative, and collaborative.
Our values are Trust, Care, Innovation and Pride and these underpin everything we do. Our people help in ways that matter. We are curious, creative, and collaborative. We are passionate about what we do.
Our employees take pride in helping thousands of people every day in Immigration detention facilities across Australia, responding to their cultural, religious and individual needs.
Our people are trusted by the government to ensure the safety and wellbeing of the people in our care and ensure essential services are provided seamlessly. This includes security, facilities maintenance, accommodation, transport, logistics and catering.
We work in a challenging and changing environment that brings a sense of achievement in a job well done and the difference we make every day.
Serco is seeking Detainee Service Officers (DSOs) to join our Emergency Response Team (ERT) at our Melbourne Immigration Transport Accomodation on casual basis. This is a unique and challenging opportunity not to be missed with numerous benefits!
The benefits include:
- Fully accredited nationally recognised training- Certificate II in Security Operations,
- Specialised Emergency Response Training
- Ordinary salary as a DSO of up to $ 34.32 per hour, after initial certification as a DSO
- 10% loading for all hours worked in an ERT post, once ERT-qualified
- Opportunities to earn overtime and additional on call loadings
ERT members receive specialist training which equip them with the skills to effectively manage high-risk/high-needs detainees through early identification and prevention. ERT members are also trained to apply approved control and restraint methods and conduct specialist security and tactical tasks.
This role is responsible for ensuring the security and safety of detainees from diverse backgrounds in whilst their Immigration pathway is being determined. Key accountabilities include maintaining the good order and security of the Centre, emergency response and incident management.
To be suitable for this role you will have solid experience contributing to case management, public safety and security. You will possess a high level of physical fitness and be able to operate for extended periods with ERT and personal protective equipment. You will possess strong communication skills and sound numerical abilities with a high level of written communication and comprehension. Experience working with people from diverse religious and/or cultural backgrounds will be highly regarded.
The Centre is operational at all times, you will be required to work casual shifts based on a 24/7 roster.
Selected applicants will be required to attend an assessment centre and undergo psychometric, language, literacy and numeracy testing. Applicants must also successfully meet the requirements of an Australian Federal Police clearance and ERT fitness-based medical assessment.
Serco is committed to diversity and inclusion. If you are inspired to make a positive difference, find out more about us at www.serco-ap.com.au